Servicing & Warranty FAQs
This guide is designed to be an aid for retailers and consumers to help clarify warranty, service and maintenance issues and FAQ’s regarding Daiwa New Zealand’s products. Click on the question to learn more.
Daiwa New Zealand recommends all Daiwa reels be serviced by Daiwa New Zealand, there are special tools, lubricants and processes of disassembly/reassembly involved in many reels. Work not done at Daiwa New Zealand will void any warranty on a reel. Daiwa New Zealand is the only authorized repairer in the country.
We do not recommend it as many reels require special tools and techniques to service them properly. Also, taking apart a reel yourself can void the warranty.
This is dependent upon the amount of reels waiting to be serviced. Daiwa New Zealand works on a first come, first served basis and the amount of work tends to be seasonal with peaks through the warmer months and running up to holiday periods. Factors like postage also need to be taken into account, as postal time can be 1-3 business days each way. Turnaround times can be as little as three days or up too two weeks or more leading up to times like Christmas.
This is dependent upon the amount of reels waiting to be serviced. Daiwa New Zealand works on a first come, first served basis and the amount of work tends to be seasonal with peaks through the warmer months and running up to holiday periods. Factors like postage also need to be taken into account, as postal time can be 1-3 business days each way. Turnaround times can be as little as three days or up to two weeks or more leading up to times like Christmas.
If you send your reel for repair we can repair only what has been requested however most reels are sent for a full service. Each reel sent back is recorded in our database so we can refer back to future issues or servicing. Every reel sent for a full service is completely stripped back to individual parts, every part other than the ball bearings is then cleaned in a chemical bath to remove all grease, water or salt residue and then inspected before being re-greased and reassembled. This is done to every section of the reel including the spool, handle and drag stack. Each ball bearing is checked by hand before being put back in the reel and replaced if need be.
Ball bearings are not a serviceable part. Once corrosion on the bearings starts they will never work the same again and any rough feeling will be magnified when used in the reel. No amount of oil or grease will fix them. Prevention is better than cure so look after your ball bearings. The number one enemy of a ball bearing is salt water and the number two is lubricant sprays that will thin the oil or grease out of the bearing making corrosion easier and happen quicker. The best defence is washing your gear after. For more information see the ”maintenance section”.
Some of the reels sold by Daiwa New Zealand are Japanese Domestic Models or JDM and we do not import enough of these to warrant translating the manual into English All the Japanese writing is part numbers which are only really any use to the service department anyway and you can order anything you need by the key number of the part or look for the part number in the schematics section of our website.
If we have the part in stock it only takes a couple of days. We keep a large inventory of parts but it would be almost impossible and unnecessary to keep every part for every type and size of reel we sell or have sold in the past seven years on hand. When ordering parts from Japan there is a three month lead time from when we order them to when we receive them and shipments are only made monthly. We may run out of stock of some commonly used parts from time to time and usually they have will have been ordered two or three months prior to when we ran out
You can order parts for your Daiwa reel either through your local Daiwa stockist or contact the service department directly on 02 8644 8600, email or download and send the parts request form. Order forms can be also be downloaded here.
Many parts, especially ball bearings, are the same from reel to reel. So if you ordered a bearing for your Exist 1003 and the invoice says you received “ball bearing C for a Branzino 3000” they are the same bearing only it is listed in the computer as a Branzino bearing. Also, especially with bearings again, the description can say they from a different part of the reel entirely but they are in fact what you wanted (e.g. the invoice says Tierra handle bearing and you need a Luvias oscillating gear bearing)
We do not do rod repairs at Daiwa New Zealand. We do all the inspections for warranty claims and in those few cases replace the rods but if you need repairs done the best option is to contact your local tackle store and enquire about your local rod builder.
Line twist can be caused by spooling the line improperly or by winding the handle whilst drag is coming off. The easiest way to correct line twist is to pull the line off the reel in a straight line (do not coil it on the ground!) in an open area like a park or on the water and wind it back on with no weight at the end of the line but under tension as it goes onto the reel. The line should untwist itself and lay properly