Reel Service and Repairs
A regular servicing programme is important to maintain performance and maximise the longevity of your fishing reels.
If you wish to return product for servicing and/or warranty assessment please follow the below steps:
Step 1: Reels can be returned direct to the Daiwa New Zealand for servicing. Alternatively your preferred Daiwa retailer will be able to facilitate this process for you. Please note proof of purchase will be required before accessing any product for warranty claims.
Step 2: Package your reel and send it to the address below. Please include any details and/or proof of purchase, remember to include your contact details and a return courier address. Keep a copy of your shipping tracking number just incase the parcel requires track & trace.
For products purchased in New Zealand please send to;
Daiwa New Zealand
C/- Brittain Wynyard & Co Ltd
Attn: Servicing Department
24 Heather Street
Parnell, Auckland 1052
Step 3: Once your reel arrives at Daiwa it will be placed in the servicing queue. There may be a small delay prior to our technicians assessing the reel and providing a quote for repair. Quotes will be provided either by phone or email. Once the work is approved we can provide an invoice for payment or process payment over the phone.
Step 4: Once servicing has been completed your reel will be securely packaged and returned via an overnight courier. Tracking details will be available by request. Please note - delivery times may vary for rural addresses.
Please see below for an approximate indication of the labour change for general servicing. Please note this is subject to change, and any parts required will be additional.
Basic Spin ($49.99 - $249.99 RRP) - $27.00
Standard Spin ($249.00 - $499.99 RRP) - $35.00
Premium Spin ($499.99 - $899.99 RRP) - $45.00
Performance Spin ($899.99 - $1649.99 RRP) - $60.00
Basic Overhead ($49.99 - $249.99 RRP) - $27.00
Standard Overhead ($249.99 - $499.99 RRP) - $35.00
Premium Overhead ($499.99 - $899.99 RRP) - $45.00
Performance Overhead ($899.99 - $1199.99 RRP) - $60.00
Electric Reels ($999.99 - $2499.99 RRP) - $60.00
Shipping - $5.00 (Rural delivery may incur additional charges).
*Please note these prices are exclusive of GST.
Current turnaround time for repairs and service:
Our current turnaround time is approximately 4 weeks, this can vary depending on volume of work at any given time and/or parts availability. If you have any questions please contact us at 09-309 0519 or alternatively email us at firstname.lastname@example.org.