Nearby Store :

Warranty

 

Daiwa Warranty, Service and Maintenance Guideline

This guide is designed to be an aid for retailers and consumers to help clarify warranty, service, maintenance issues, and FAQ’s regarding Daiwa products.

Daiwa New Zealand places a warranty card inside the box of all reels they import and distribute. If your reel does not contain one of these please contact the Daiwa Service Department immediately on 09-309 0519 or alternatively email us at service@britwyn.co.nz and we will send one to your place of purchase.

No reel will be considered for warranty repair or replacement without proof of purchase. Due to high instances of parallel and self importing, this guideline will be strictly adhered to.

The following are common complaints that will not be accepted for warranty purposes as they are classified as normal wear and tear from use:

  • Worn or noisy ball bearings.
  • Drag issues; Worn, compressed, sticking etc.
  • Corrosion due to saltwater intrusion or lack of regular maintenance.
  • Internal or external damage due to neglect i.e. impact.
  • Internal or external damage due to a reel that has been disassembled and/or reassembled incorrectly by a third party.

We see many reels sent in for warranty claims that have suffered terribly from saltwater ingress or that have been pulled apart and reassembled incorrectly, resulting in damage that Daiwa Australia is in no way liable for. Our warranty covers manufacturing fault and/or defect from factory and over 90% of reels sent back to us for warranty do not fall into this category. Time wasted sorting through non-warrantable issues directly affects and increases the wait time for legitimate warranty claim clients.

Despite what some may think, no one knows our reels like we do and one washer or shim out of place or non OEM grease alerts us very quickly that the reel has been apart.

Many screws holding Daiwa reels and their components together are assembled using locking agents and should never ever be unscrewed or undone. If they are, damage or failure can result over time. Many main/drive gears and main shaft assemblies are examples of this.

Reel and Rod warranty can only be assessed by a qualified Daiwa service technician, please avoid passing judgement in favour of warranty on behalf of Daiwa New Zealand. Rather, use this guide to assess what is perhaps not a warranty claim with your client, and if still in doubt please contact the Service Department.

Reel Warranty

All Daiwa reels are covered by a one year from date of purchase original owner warranty.

5 Year warranty applies to certain reels, these reels come with a warranty card. Please take the time to fill out this card and send back to Daiwa within 30 days of purchase to register your reel.

If the 5 year warranty card is not returned within 30 days, the 5 yr warranty is void but the reel is still covered by a one year warranty, as long as you retain original proof of purchase.

Electric Reel Warranty

Daiwa electric reels are covered by a one year or 200 hours of use from date of purchase original owner warranty.

Daiwa electric reels come with a warranty registration card, please take the time to fill out this card and send back to Daiwa within 30 days of purchase to register your reel.

If the warranty card is not returned within 30 days this may invalidate the reels warranty.

Reel Warranty Does Not Cover

  • Daiwa products that are purchased from non-approved Daiwa stockists.
  • Daiwa products that are purchased from overseas.
  • Damage of malfunctions caused by the owners negligence, lack of maintenance, accident or abuse.
  • Bearings and other components that observe normal/expected wear and tear.
  • Products that have been subjected to unauthorized alterations or modifications.
  • Products that have been serviced/modified by non-authorized Daiwa service technicians.

Rod Warranty

Daiwa rods are covered by a one year from date of purchase original owner warranty.

Rod Warranty Does Not Cover

  • Daiwa rods that are purchased from non-approved Daiwa stockists.
  • Daiwa rods that are purchased from overseas.
  • Damage caused by the owners negligence, lack of maintenance, accident or abuse
  • Breakage due to rod being used with line heavier than is recommended.
  • Breakage due to rod being used with cast weight heavier than is reccommended.
  • Normal and expected wear.
  • Rods that have been subjected to unauthorized alterations or modifications.
  • Products that have been serviced/modified by non-authorized Daiwa service technicians.

Claiming Warranty

Warranties can only be approved by Daiwa New Zealand. To make a claim, whether they be warranty, faults or normal repairs the product should be taken to your local dealer or original place of purchase, they will forward it onto Daiwa New Zealand, otherwise you can contact Daiwa direct.

To request a warranty, please supply proof of purchase and a description of the problem you are experiencing, along with name, address and contact phone number to your nearest Daiwa dealer, original place of purchase or directly to Daiwa’s Service Centre.

Daiwa Service and Warranty Address

For products purchased in New Zealand please send to;

Daiwa New Zealand
C/- Brittain Wynyard & Co Ltd
Attn: Servicing Department
24 Heather Street
Parnell, Auckland 1052

Contacts
Daiwa Service Department
Ph.  09-309 0519
Email: service@britwyn.co.nz

0
0