Warranty
Daiwa Warranty, Service and Maintenance Guideline
This guide is designed to be an aid for retailers and consumers to help clarify warranty, service, maintenance issues, and FAQ’s regarding Daiwa products.
No reel will be considered for warranty repair or replacement without proof of purchase. Due to high instances of parallel and self importing, this guideline will be strictly adhered to.
The following are common complaints that will not be accepted for warranty purposes as they are classified as normal wear and tear from use:
- Worn or noisy ball bearings.
- Drag issues; Worn, compressed, sticking etc.
- Corrosion due to saltwater intrusion or lack of regular maintenance.
- Internal or external damage due to neglect i.e. impact.
- Internal or external damage due to a reel that has been disassembled and/or reassembled incorrectly by a third party.
We see many reels sent in for warranty claims that have suffered terribly from saltwater ingress or that have been pulled apart and reassembled incorrectly, resulting in damage that Daiwa New Zealand is in no way liable for. Our warranty covers manufacturing fault and/or defect from factory and over 90% of reels sent back to us for warranty do not fall into this category. Time wasted sorting through non-warrantable issues directly affects and increases the wait time for legitimate warranty claim clients.
Despite what some may think, no one knows our reels like we do and one washer or shim out of place or non OEM grease alerts us very quickly that the reel has been apart.
Many screws holding Daiwa reels and their components together are assembled using locking agents and should never ever be unscrewed or undone. If they are, damage or failure can result over time. Many main/drive gears and main shaft assemblies are examples of this.
Reel and Rod warranty can only be assessed by a qualified Daiwa service technician, please avoid passing judgement in favour of warranty on behalf of Daiwa New Zealand. Rather, use this guide to assess what is perhaps not a warranty claim with your client, and if still in doubt please contact the Service Department.
Reel Warranty
All Daiwa reels are covered by a one year from date of purchase original owner warranty.
5 year warranty applies to reels manufactured in Japan. Please retain your proof of purchase to qualify for the additional warranty period. The 5 year warranty is only valid for the original purchaser and is non-transferable.
Electric Reel Warranty
Daiwa electric reels are covered by a one year or 200 hours of use from date of purchase original owner warranty.
5 year warranty applies to reels manufactured in Japan. Please retain your proof of purchase to qualify for the additional warranty period. The 5 year warranty is only valid for the original purchaser and is non-transferable.
Reel Warranty Does Not Cover
- Daiwa products that are purchased from non-approved Daiwa stockists.
- Daiwa products that are purchased from overseas.
- Damage of malfunctions caused by the owners negligence, lack of maintenance, accident or abuse.
- Bearings and other components that observe normal/expected wear and tear.
- Products that have been subjected to unauthorized alterations or modifications.
- Products that have been serviced/modified by non-authorized Daiwa service technicians.
Rod Warranty
Daiwa rods are covered by a one year from date of purchase original owner warranty.
Rod Warranty Does Not Cover
- Daiwa rods that are purchased from non-approved Daiwa stockists.
- Daiwa rods that are purchased from overseas.
- Damage caused by the owners negligence, lack of maintenance, accident or abuse
- Breakage due to rod being used with line heavier than is recommended.
- Breakage due to rod being used with cast weight heavier than is reccommended.
- Normal and expected wear.
- Rods that have been subjected to unauthorized alterations or modifications.
- Products that have been serviced/modified by non-authorized Daiwa service technicians.
Daiwa NZ Authorised Service Centres
NORTH ISLAND
Brittain Wynyard & Co
Daiwa Service Department
24 Heather Street, Parnell, 1052, Auckland
09 3067205
Shoreworx
369A Upper Harbour Drive, Greenhithe, Auckland
021 162 5754
Contact: Nick
The Reel Clinic
1014 Cove Road, Langs Beach
021 251 5257
Contact: Kadin
SOUTH ISLAND
Sports Service Centre
519 Tuahiwi Road, Kaiapoi, RD 1, Christchurch
03 3130064
Contact: Paul
Claiming Warranty
Warranties can only be approved by Daiwa New Zealand. To make a claim, whether they be warranty, faults or normal repairs the product should be taken to your local dealer or original place of purchase, they will forward it onto Daiwa New Zealand, otherwise you can contact Daiwa direct.
To request a warranty, please supply proof of purchase and a description of the problem you are experiencing, along with name, address and contact phone number to your nearest Daiwa dealer, original place of purchase or directly to Daiwa’s Service Centre.
Daiwa Service and Warranty Address
For products purchased in New Zealand please send to;
Daiwa New Zealand
C/- Brittain Wynyard & Co Ltd
Attn: Servicing Department
24 Heather Street
Parnell, Auckland 1052
Contacts
Daiwa Service Department
Ph. 09-309 0519
Email: service@britwyn.co.nz